Returns & Exchange

Should you wish to return or exchange any Bojangles Pets item such as dog collars you will first need to request a Returns Authorisation Code (RAC). Your RAC must be requested within 5 days from receiving your goods for any return or exchange to be approved.


Any item that you wish to return due to a change in mind/circumstance will only be approved for a store credit. Please note that return shipping fees are not covered by Bojangles Pets.

Should an item arrive to you faulty or damaged in any way and you would not like to exchange it for a new one, you will be approved for a full refund.


You can exchange for a different colour or size after receiving your goods. Or, you can return for exchange a faulty or damaged item. Any item being put forward for exchange can only be approved based on stock availability. Should there be any price difference in exchanging a product the customer will be charged the difference. Return shipping is complementary when exchanging a damaged or faulty item.

Faulty Goods

Faulty goods may be returned within 5 days from receiving your goods. Any faulty goods will only be accepted for return if they arrived to you in a damaged condition. Or, if a manufacturing fault occurs within 5 days of purchase. Normal wear and tear will not be accepted as a form of damaged goods.

If you wish to return any faulty item for exchange, this can only be approved subject to stock availability. Should the same product not be available you will receive a full refund.

Bojangles Pets Policy

Any item being returned for exchange will only be approved once the original purchase is returned. It must be in an unused condition with its full original packaging and all labels and tags still attached. Any item returned for exchange that is soiled or damaged or missing any packaging or labels in any way will not be accepted and will be returned to the customer. A copy of your purchase receipt and your RAC must be included in your return for the exchange/refund to be authorised.

Whilst every effort has been made to display exact and accurate product colours we cannot guarantee you will see the same colour. The colour that will be displayed to you on your computers individual monitors screen may project different.